Customer support and sales are two separate teams. Support handles your orders and technical questions. Sales handles pricing, quotes, and B2B.
Customer Support
Technical questions, TPMS troubleshooting, order status, returns, and warranty — handled by our support team and automated assistant 24/7.
chat Start Support Chat mail Support@nexautogear.comSales Team — CN & TW
B2B pricing, bulk orders, custom wheel specs, private label, and shipping quotes — handled directly by our China and Taiwan sales staff.
storefront Sign In to Talk Sales mail Sales@nexautogear.comAI + human handoff. Click the chat icon bottom-right, available 24/7.
Support@nexautogear.com for tech & orders. Response <2 hrs business hours.
Sales@nexautogear.com for pricing, quotes, and B2B account setup.
Download our structured B2B inquiry form for bulk wheel or TPMS orders.
Email Sales@nexautogear.com with your company name, country, business type (distributor, shop, fleet), and estimated monthly volume. Our team approves most accounts within one business day.
Wheel MOQ is typically 50 units per SKU for standard catalog items. Custom finishes or private label runs require 200+ units. TPMS sensors start at 100 units per model. Contact Sales for mixed-SKU orders.
In-stock catalog wheels ship within 3–5 business days. Production orders for custom finishes or sizes are 4–6 weeks. Private label orders with custom branding require 6–8 weeks. All timelines exclude shipping transit.
Net-30 terms are available for established accounts with 3+ completed orders. New accounts typically start on 30% deposit / 70% before shipment. Letter of Credit (LC) is accepted for orders above USD 50,000.
Use the live chat widget (bottom right) for immediate TPMS programming guidance, or email Support@nexautogear.com with your vehicle make/model/year and sensor model. We respond within 2 hours during business hours.
Yes. All AegisRim forged wheels carry a 2-year structural warranty against manufacturing defects. Warranty claims are handled by our support team. Evidence of damage by road hazard, improper installation, or overload is not covered.
"The NEX support team resolved my TPMS relearn issue in under 5 minutes via chat. They even sent a step-by-step PDF for our specific vehicle model. Exceptional."
David L.
Workshop Manager · UK
"Sales team in Taiwan was incredibly responsive — got our custom color quote within 24 hours, and the final production matched our Pantone spec exactly. We'll be reordering."
Hana N.
Brand Manager · Japan
"Placed a 200-unit mixed order via the inquiry form. The support team tracked every step and gave us proactive shipping updates. Zero surprises at customs."
Fahad K.
Distributor · UAE